Y22 AI — Terms of Service

1. Eligibility

• Be at least 18 years old
• Create an account with accurate information
• Have the legal authority to bind your organization (if using Y22 for business purposes)

2. Description of Services

• AI-powered sales roleplay simulations
• AI call scoring
• Call recording and transcription
• Real-time sales assistance
• Sales training recommendations
• Uploading business documents for AI training
• Ongoing coaching and performance tracking

The Services include both free and paid features.

3. Account Registration

• Provide accurate information
• Maintain the confidentiality of your login credentials
• Notify us immediately if you suspect unauthorized access
• You are responsible for all activity that occurs under your account

4. User Content

You may upload or enter:

• Scripts, ICP documents, or training materials
• Sales call recordings
• Persona configurations and training inputs
• Files, PDFs, or other business documents
• Any text entered into the platform

You retain ownership of your User Content. By using the Services, you grant Y22 a limited, non-exclusive, revocable license to:

• Process, analyze, and use the content solely to provide the Services
• Generate roleplays, training plans, transcripts, scores, insights, and recommendations

We do not use your User Content to train public AI models.

5. Call Recording & Legal Compliance

• Complying with all call recording laws
• Obtaining consent from all call participants
• Ensuring your usage meets legal and organizational requirements

Y22 assumes no liability for your failure to obtain required consent.

6. Acceptable Use Policy

You agree NOT to:

• Use the Services for illegal activity
• Upload harmful, confidential, or infringing content without authorization
• Attempt to reverse engineer, copy, or replicate the platform
• Interfere with or damage the Services
• Use Y22 to harass, impersonate, or mislead others
• Use the Services to build a competing product

We may suspend or terminate accounts violating these rules.

7. Subscription, Billing & Payments

• Monthly or annual licensing
• User-based fees
• Add-on modules
• Usage-based pricing

By subscribing, you authorize Y22 to charge your payment method on a recurring basis until canceled.

7.1 Refund Policy

• All purchases are non-refundable
• Cancellations take effect at the end of your billing cycle

8. Data Storage, Access & Privacy

Your data is processed according to our Privacy Policy. Y22 uses:

• Encrypted storage
• Access control
• Secure hosting environments

We do not sell or share personal data with third parties except as detailed in the Privacy Policy.

9. AI-Generated Output

• Roleplays
• Scores
• Recommendations
• Transcripts
• AI responses
• Whisper prompts

These outputs may include errors or inaccuracies. You acknowledge that:

• AI output is for informational purposes only
• You are responsible for verifying the accuracy of generated content
• Y22 is not liable for decisions made based on AI suggestions

10. Intellectual Property

• The platform
• The software
• AI models and algorithms
• Scoring systems
• Whisper™ assistant
• Designs, code, and all proprietary components

You may not copy, reproduce, resell, or distribute any part of the Services without permission.

11. Service Availability

• We do not guarantee uninterrupted service
• We may make updates, changes, or suspend features
• Scheduled maintenance may cause temporary disruption

Y22 is not liable for downtime or access issues.

12. Termination

• Violate these Terms
• Misuse the platform
• Fail to pay subscription fees

You may terminate your account at any time. Upon termination, your access to the platform will cease, but we may retain data as required for legal or operational reasons.

13. Disclaimers

• Y22 is provided “AS IS”
• We disclaim all warranties, including implied warranties of merchantability, fitness, and non-infringement
• We make no guarantees about accuracy, performance, or outcomes

14. Limitation of Liability

To the maximum extent allowed by law, Y22 is not liable for:

• Loss of profits
• Loss of data
• Business interruption
• Decisions made based on AI output
• Claims arising from call recordings
• Damages exceeding the amount paid in the past 12 months

This limitation applies even if Y22 has been advised of potential damages.

15. Indemnification

You agree to indemnify and hold harmless Y22, its employees, contractors, and affiliates from claims, losses, or damages arising from:

• Your misuse of the Services
• Your User Content
• Your violation of laws or these Terms

16. Governing Law

These Terms are governed by the laws of Wyoming. Disputes will be resolved through binding arbitration unless prohibited by law.

17. Modifications to Terms

We may update these Terms periodically. Changes will be posted on the website with a revised “Last Updated” date. Continued use of the Services indicates acceptance of the updated Terms.

18. Contact Information

For questions about these Terms:

📩 support@y22ai.com

🏢 Y22 AI, Tampa, FL